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Privacy Policy

Last updated: 2026-06-12. This is the plain-English version of how Ollima ("we", "us") collects and uses your data. The defining version is the long-form contract at the end. If you have a question that isn't answered here, email vikas@networkershome.com.

What we collect

  • Account details — your email address, organization name, and the API keys you issue.
  • Inference traffic — the prompts and completions you send through our gateway, so we can return the model's reply and log the request for your dashboard.
  • Billing data — handled by Razorpay (our payments processor). We see your plan, your transaction IDs and the last 4 digits of your card. We never see your full card number or UPI handle.
  • Operational data — request timestamps, model used, token counts, latency, error codes, and the IP address of the calling host. This is what makes your usage dashboard work.

What we do with it

We use your account details to authenticate you, your inference traffic to deliver responses and your billing data to charge the agreed plan. We use the operational data to run the dashboard, debug incidents, and detect abuse (rate-limit violations, key theft, etc.).

We do not sell your data, train models on your prompts, or share your traffic with third parties beyond the upstream LLM provider needed to fulfil the request (whichever your model alias resolves to). That provider sees only the request payload as proxied — it doesn't see your account identity.

Retention

DataFree tierScholar / Builder
Request metadata24 hours30 / 90 days
Full request / response bodiesNot stored30 days (encrypted)
Billing records—7 years (statutory)
Account detailsUntil you delete the account

Your rights

You can export, correct or delete any of your data at any time from your dashboard, or by emailing us. We respond within 7 working days. If you delete the account, everything goes — except the billing records we're required to keep by Indian tax law.

Where the data lives

Our gateway and database run in Indian data centres. Cloudflare provides the CDN and email routing layer (data may transit globally for delivery). Razorpay handles payments in India.

Children

Ollima is not directed at children under 13. If you are between 13 and 18, you may use Ollima only with a parent or guardian's consent.

Contact

Privacy questions: vikas@networkershome.com. Grievance officer (per the Indian IT Rules 2021): same address.

Ollima is operated by Networkers Home, registered in India.

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